Posted August 2005
State-of-the-Art Facility Expects to Bring 700 New Jobs to Community
T-Mobile USA, Inc. recently announced plans to build its newest Customer Service Center in Chattanooga, Tennessee. The company expects to bring more than 700 new jobs to the area when fully staffed. The T-Mobile Customer Service Center will take its first call in the summer of 2006.
Employees at the new facility, which will be located at the northeast corner of the intersection of State Highway 153 and US-11 (Lee Highway), will help support T-Mobile’s rapidly growing customer base of more than 19.2 million customers and help T-Mobile deliver on its Get More® promise to provide a superior service experience.
"Our Customer Service employees play a vital role in our company's success," said Tom Sugrue, vice president of government affairs for T-Mobile USA, Inc. "That's why we’re coming back to Tennessee. The culture and residents of Tennessee are very much service oriented, which is a perfect match with T-Mobile's values. This has been reinforced with our success in Nashville and our interactions with state and local government officials throughout the site selection process for Chattanooga."
T-Mobile operates a customer service center in Nashville, with more than 850 employees. The company opened the Nashville center in 2001.
"T-Mobile's decision to locate its newest customer service center in Hamilton County is a tribute to the ability of the company to work with local and state officials to create economic growth in our community," said Hamilton County Mayor Claude Ramsey. "The Chamber's aggressive Tell the World! marketing program is yielding high dividends in job creation that will benefit the entire county."
T-Mobile USA's ongoing commitment to providing excellent customer satisfaction recently earned the company highest honors in several independent studies by J.D. Power and Associates. In June, T-Mobile was ranked highest among national wireless carriers, by a significant margin, in the 2005 Customer Care Performance Study. This month, in J.D. Power and Associates 2005 Wireless Call Quality Performance study, T-Mobile tied for top honors in the Southeast region, which includes Tennessee.
"We are very excited to welcome T-Mobile to our community and thrilled, that as a result of their investment, 700 new good paying jobs will be added in our community," added Chattanooga City Mayor Ron Littlefield.
The state-of-the-art Customer Service Center will provide T-Mobile employees with the latest telecommunications tools and customer service technology while reinforcing the company’s Get More From Life® philosophy by offering employees an on-site workout facility, cyber café, television lounge and on-site deli. The new 77,000 square foot facility is a joint effort between T-Mobile USA, Holder Properties and The Staubach Company. Other organizations participating include the City of Chattanooga, Hamilton County, Chattanooga Chamber of Commerce, EPB, EPB Telecom, Tennessee Valley Authority, South East Industrial Development Association (SEIDA), the Tennessee Department of Economic and Community Development and the Tennessee Department of Transportation.
"This is big news and we congratulate T-Mobile as we celebrate 700 new Tennessee jobs," said Tennessee Economic and Community Development Commissioner Matthew Kisber. "Once again, this announcement has been the result of an unmatched collaborative approach from the hard work and professionalism of our state and local economic development teams. We look forward to helping T-Mobile grow and prosper in Tennessee."
T-Mobile plans to begin hiring new employees for the facility in the spring of 2006, ramping up with a six-week training schedule that brings 90 Customer Service Representatives at a time through the company's "Get More® Academy."
Individuals interested in careers at T-Mobile’s Tennessee Customer Service Center should visit the company’s web site at www.t-mobile.com. Positions available include Customer Service Representative, Customer Service Coaches, Customer Service Team Managers and Customer Service support staff and management.
About T-Mobile USA, Inc.
Based in Bellevue, Wash., T-Mobile USA, Inc. is a member of the T-Mobile International group, the mobile telecommunications subsidiary of Deutsche Telekom AG (NYSE: DT). T-Mobile USA's GSM/GPRS voice and data networks in the United States (including roaming and other agreements) reach more than 260 million people. In addition, T-Mobile operates the largest carrier grade, commercial wireless broadband network in the United States, providing Wi-Fi at more than 6,000 public locations throughout the country with further access at over 20,000 international roaming locations. Through its Get More® promise, T-Mobile provides customers with more minutes, more features and more service. For more information, visit the company Web site at www.t-mobile.com. T-Mobile® and Get More® are federally registered trademarks of Deutsche Telekom AG and T-Mobile USA Inc., respectively.