omeServe USA, a provider of home warranty and repair services, has announced plans to establish a new customer care center in Chattanooga. The new facility, which will employ 140 people, will be located in an 18,000-squarefoot space at The Pointe Centre, 1232 Premier Drive.
According to Jonathan King, CEO of HomeServe, Chattanooga aligns perfectly with the company’s corporate strategy. “Locating this facility in a community like Chattanooga was a big part of our goal for this investment,” King said. “When one of our customers needs support, we want them to have the reassurance of being assisted by a representative here in the U.S. We narrowed our search to Chattanooga based on availability of high quality employees, the ease of working with the local officials, and the nextgeneration telecommunications and data infrastructure available here.”
King said the new Chattanooga location will support the company’s commitment to continuously available customer care. “We’re there for our customers” said King. “The new Chattanooga location will provide excellent backup for our existing facility in Miami, FL.”
HomeServe is the premier provider of managed home emergency repair programs. The company partners with utility companies to offer residential customers a range of products designed to provide peace of mind and fast, effective help when an emergency occurs around the home.
“HomeServe’s investment is particularly important in the context of keeping our industry sectors diverse,” said Trevor Hamilton, vice president of economic development for the Chattanooga Area Chamber. “Over the last 12 months, we’ve joined with the city, county, and state to assist 18 companies in announcing 1,338 new jobs by a wide range of companies. They include customer care operations like HomeServe as well as auto suppliers, an IT business, a food and beverage manufacturer and others.”
Hamilton also applauded the cooperation among the economic development partners who supported HomeServe in creating jobs in Chattanooga. “We appreciate all of the organizations that made this project possible, especially EPB, which came to the table with a number of solutions to clear the way for this announcement,” Hamilton said. “We also thank the Pointe Property Group for their work in closing this deal.”