onvergys Corporation, a global leader in integrated billing, employee care, and customer care services, is currently recruiting for 700 new positions at its contact center in Chattanooga. The new employees are being added through the end of this year.
“Excellence in customer service is a top priority for DIRECTV,” said Mike Mossman, senior vice president, Customer Care, DIRECTV, Inc. “Convergys call center representatives play a critical role in maintaining that standard. And as we continue to grow, we are pleased that Convergys is able to provide the resources and talent we need to continue delivering the highest level of service for our customers.”
Convergys has been the major provider of customer care services to DIRECTV since it launched its digital television programming service nearly 12 years ago in 1994.
“Our employees are dedicated to providing our clients with the highest level of customer relationship management services,” said Mike Serpan, vice president for client services for Convergys. “We look forward to continuing to work with the talented people of Chattanooga as we bring new jobs in to support DIRECTV.”
Potential candidates for the new Convergys’ jobs should have a minimum of a high school diploma/GED, computer skills and some customer service experience. Applicants can apply by calling 1-888-484-HIRE (4473) or apply on-line at www.convergys.greatjob.net.
Convergys’ Chattanooga contact center, located in the Eastgate Town Center, began operations in 1997. The 68,000-square-foot facility operates 18 hours a day, 365 days a year.With the addition of new jobs at the center, Chattanooga employees will manage approximately 800,000 customer contacts a month.
